PRIVACY NOTICE

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Last updated: June 2026

Introduction

Your privacy is important to me. This Privacy Notice explains how I collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Karen Boness, trading as Evermore Counselling, is the Data Controller responsible for the personal information you provide.

Contact Details

Karen Boness
Evermore Counselling
24 Market Square, 1st Floor
Potton, Bedfordshire
SG19 2NP

Email: evermorecounselling22@gmail.com
Telephone: 07594 600738

ICO Registration Number: ZB376167

What Information Do I Collect?

When you contact me or access counselling services, I may collect:

• Name
• Address
• Telephone number
• Email address
• Date of birth
• GP details
• Emergency contact details
• Information relating to your wellbeing, mental health, personal circumstances and counselling needs

You only need to provide information that is necessary for me to offer counselling safely and effectively.

How I Use Your Information

I use your personal information to:

• Respond to enquiries
• Arrange and provide counselling sessions
• Maintain counselling records
• Contact you regarding appointments
• Meet professional, ethical and legal responsibilities
• Manage my counselling practice effectively

Lawful Basis for Processing

If you enquire about counselling or enter into counselling with me, I process your personal information because it is necessary for the provision of counselling services.

Some information you share may be considered special category data, including information about your health or mental wellbeing. This information is processed in accordance with UK GDPR requirements relating to the provision of counselling and healthcare services.

Confidentiality

Everything discussed during counselling is treated as confidential.

There are, however, some circumstances where confidentiality may need to be broken:

• If there is a serious risk of harm to yourself or another person
• If there are concerns about the safety of a child or vulnerable adult
• If disclosure is required by law
• If a court orders disclosure

Where possible, I will discuss this with you first.

Counselling Records

I keep brief paper-based counselling notes to support safe and ethical practice.

These records are stored securely and separately from your contact details.

Counselling records are retained for seven years following the end of counselling and are then securely destroyed.

Communication

You may contact me by telephone, email, text message or through my website contact form.

I aim to keep all communications secure and confidential. However, no electronic communication can be guaranteed to be completely secure.

Online Counselling

Where online counselling is provided, sessions may take place via:

• WhatsApp Video
• Google Meet

These services have their own privacy policies and security arrangements.

Website, Cookies and Analytics

My website is hosted by Wix.

Like most websites, it may use cookies and analytics tools to help understand how visitors use the site and to improve website performance.

This information is collected anonymously and does not identify individual visitors.

If you complete a contact form on my website, the information you provide will only be used to respond to your enquiry.

If you do not proceed with counselling, enquiry information will usually be deleted within one month unless there is a legitimate reason to retain it.

Sharing Information

Your personal information will not be sold or shared with third parties unless:

• You have given consent
• It is necessary to protect someone from serious harm
• I am legally required to do so
• It is required for professional or regulatory purposes

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request restriction of processing in certain circumstances
• Object to processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO)

If you wish to exercise any of these rights, please contact me using the details above.

Complaints

If you have any concerns about how I handle your personal information, please feel free to contact me in the first instance. I will do my best to address any concerns promptly and fairly.

You also have the right to make a complaint directly to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

If your complaint relates to my professional practice as a counsellor, you may also contact the British Association for Counselling and Psychotherapy (BACP).

British Association for Counselling and Psychotherapy (BACP)
Website: www.bacp.co.uk
Telephone: 01455 883300

Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in legislation, professional requirements, or the services I provide.

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